ZenBriefr provides AI-powered ticket summaries, reply drafts, and OCR text extraction for Zendesk support agents, enabling them to understand ticket context in seconds rather than reading lengthy comment threads. The app offers three summary types (status, escalation, resolution), tone-customizable draft replies, inline document viewing, and requester context display—all at a flat $99/month rate with unlimited agents and no per-seat fees. Support teams benefit from faster resolution times and reduced cognitive load without the per-agent costs of competing AI solutions.
Vendor Description
STOP READING TICKETS. START SOLVING THEM.
ZenBriefr gives your support team instant AI summaries of any ticket, so agents pick up context in seconds instead of reading through 30+ comments. Built for teams who need real productivity without paying $50 per agent for Zendesk Copilot.
WHAT YOU GET:
• AI Ticket Summaries - Three types: quick status, escalation handoff, and resolution notes. Auto-detects which fits. • Reply Drafts - Generate a draft in your choice of tone. Edit and send. • OCR Text Extraction - Extract text from screenshots and image attachments with one click. • File Viewer - View PDFs, images, and documents inline without downloading. • Requester Context - See customer name, org, and email at a glance on every ticket.
PRICING:
$99/month flat. Unlimited usage, unlimited agents, no per-seat fees. 14-day free trial, no credit card required.
PRIVACY & SECURITY:
Zero data storage. Ticket content is never saved. All processing is ephemeral. GDPR compliant.
https://zenbriefr.com/privacy
Installation
Step 1: Click Install to add ZenBriefr to your Zendesk instance.
Step 2: Authorize the secure OAuth connection when prompted.
Step 3: The app will appear in your ticket sidebar. Your 7-day free trial includes full feature access. For help, contact [email protected]
Similar Apps
Linked Ticket
Zendesk
Create and link a ticket from an existing one
Exporter
Sparkly
Export everything, any way you want
Myndbend Process Manager
Myndbend
Create child tickets and get approvals from your agents or end-users
Tasks and Subtickets
SweetHawk
Checklists for tickets. Child-parent ticket workflows. Manage projects.
SweetHawk Suite
SweetHawk
Get all SweetHawk apps for a sweet price
Advanced Search Plus
Swifteq
Search, export, and bulk update tickets, users, and organizations fast.
