The WorkRamp integration allows support agents to access WorkRamp training content directly within Zendesk tickets, enabling in-context learning without switching platforms. Support teams benefit from faster ticket resolution and accelerated onboarding as agents can quickly reference training materials while working on customer issues. Administrators gain a streamlined way to embed training into agent workflows and improve overall productivity.
Vendor Description
The WorkRamp integration for Zendesk gives your support reps the ability to access WorkRamp training directly within the Zendesk platform for in-context learning opportunities.
Integration benefits:
Give admins more ways to integrate training content directly into reps workflows to increase productivity and knowledge.
Give support reps a quick and easy way to access WorkRamp training content while they work on support tickets for quicker resolution times.
Use cases:
Support ticket resolution: support reps will be able to access WorkRamp training to supplement their knowledge in their daily workflow as they work through resolutions in their Zendesk portal.
In-context training/onboarding: As support reps ramp up on their job, they’ll be able to learn at a faster rate by having WorkRamp training content integrated into their day to day workflow on Zendesk.
Installation
In order to install the WorkRamp app in your Zendesk account, complete the following steps:
- Click the install button above
- In a separate tab log into your WorkRamp account as you normally do
- That's it! WorkRamp search will now show up when looking at tickets inside Zendesk allowing you to easily search your training content!
Similar Apps
Advanced Search
Zendesk
Create complex search queries on tickets, users, and organizations
Salesforce
Zendesk
Easily act with a unified view of the customer across Sales and Service
Sell app for Support
Zendesk
Unify sales and support.
Attachments Plus
Lotus Themes
Displays all attachments and links of the ticket
Ticket PDF Download
Nusive
This application allows the user to download tickets as PDF.
Proactive Campaigns
Growthdot
Email campaigns to reach your customer list and follow up on mail performance.
