This app enables Weni Platform users to automatically open Zendesk Support tickets directly from their Weni conversation flows, allowing seamless handoff from automated interactions to human agents. Organizations can build no-code communication flows across SMS, chat apps, and voice channels that escalate conversations to Zendesk when agent intervention is needed. This integration benefits customer support teams managing omnichannel communications who want to maintain continuity between automated workflows and live support without switching between platforms.
Vendor Description
Weni Platform is a complete, intelligent, and omnichannel tool for organizations to communicate with the public and automate repetitive processes. Our solution gives users autonomy so they can build conversation flows and easily integrate them with systems in different countries. We have our own NLP system, which is global, collaborative, and open-source. It also includes languages unexplored by the biggest players in the market.
At the core of Weni Platform lies our powerful flow engine. With flows you can..
- Manage and organize millions of contacts
- Interact with them via SMS, chat apps and telephone calls
- Build powerful applications without writing a line of code
Flows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your Weni Platform flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.
If you don't already have one, go to Weni Platform and create an account. Signup is free!
Installation
If you don't already have one, go to Weni Platform and create an account there. Signup is free! Once logged in there:
- Go to your account settings page.
- From the menu at the top right, select Add Ticketing Service.
- Select Zendesk and enter your Zendesk subdomain.
- Click submit and follow the instructions provided.
You will now be able to add Open Ticket actions to your flows to create tickets here in Zendesk Support when you want a human agent to takeover communication with a contact.
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