WelcomeTrack integrates Zendesk with the WelcomeTrack logistics platform to enable support agents to track customer orders directly within their ticketing system. Agents can retrieve order lists by customer email and access detailed shipment information for each order, streamlining order status inquiries and reducing resolution time. This app benefits e-commerce support teams handling high volumes of order and shipping-related customer questions.
Vendor Description
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WelcomeTrack (https://www.welcometrack.com/) collects and analyzes real-time data from e-merchants, their logistics experts and carriers. The WelcomeTrack app build integration between your zendesk account and Welcometrack. It helps you keep track of the orders for your client.
- Get orders list using client email
- Get expedition details for each orders
Privacy policy: https://welcometrack.com/en/privacy-policy/
Installation
Connect on WelcomeTrack with your account, click on the settings icon (top right menu) and choose 'Clé API' (API keys). Click on the 'Create' button', select a name for the key (i.e. Zendesk integration key) and click on 'Save'. Copy and paste the automatically generated key value and use it when you install the app in Zendesk from the marketplace.
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