Trusted Returns displays return order details directly in Zendesk, enabling support agents to view sales order numbers, return options, item lists, and tracking information without switching systems. This integration helps support teams resolve return inquiries more efficiently by consolidating returns data in a single interface. Support agents and customer service teams benefit from reduced context-switching and faster resolution times when handling customer returns.
Vendor Description
Trusted Returns is the IT platform which changes a negative return event into a positive consumer experience, whilst increasing revenue and creating savings for retailers.
The platform is embedded into an ecosystem which offers one technical and commercial interface in order to consolidate all IT processes and operational aspects of returns handling.
Trusted Returns Zendesk integration helps your customer support team be more productive by showing the corresponding Return Order data - Sales Order number, chosen Return Option, list of Items to be returned, tracking numbers etc.
Installation
Follow these 3 simple steps to configure Trusted Returns widget with Zendesk:
- Install the app
- Go to Your Trusted Returns account and create a new Zendesk integration
- Copy and paste the API access credentials (subdomain, key & secret) from Trusted Returns Zendesk integration widget page
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