TrackingMore displays real-time package tracking information directly in Zendesk tickets, allowing customer service agents to quickly view shipment status, carrier details, and delivery events without leaving the platform. This reduces response time for order delivery inquiries (WISMO tickets) and enables agents to efficiently share tracking details with customers. The app is designed for eCommerce brands seeking to streamline their support operations and reduce repetitive tracking-related inquiries.
Vendor Description
This integration will help eCommerce brands to shorten the time of answering questions related to order delivery status (WISMO - where is my order)
With our app, your customer success teams can see the latest delivery status of related shipments of your customers easily, without switching between applications.
Agents can easily copy and paste the latest results together.
Trackingmore app for Zendesk will display the associated shipments of the customer at the ticket view, including the following tracking information.
Tracking number
Carrier name
Delivery status
Order number
Destination country
Delivered date
Detailed event messages
Installation
1.Create a new Trackingmore account at Trackingmore.com.If you run a Shopify store, you need to find the API key in TM shopify app "Intergration" section(no need to create an account at trackingmore.com).
2.Create a new API key
3.Copy and paste the newly created API key to Zendesk
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