Ticket Merge enables agents to consolidate duplicate tickets directly from the sidebar without switching screens, automatically identifying potential duplicates from the same requester. The app supports customizable merge parameters including required fields, tag rollup, priority consolidation, and comment preservation with timestamps, while allowing administrators to restrict merging to specific agent groups or brands.
Vendor Description
Merge tickets quickly without having to switch screens. Select duplicates from the sidebar and click on "Merge". That's it!
Features
- Automatically flag potential duplicates from the same requester
- Quickly merge tickets without having to switch screens
- Restrict to tickets within the agent's groups
- Show only tickets with a matching brand
- Enforce required fields for merging
- Carry over comments along with their timestamps
- Customize merge comments
- Roll up tags and priority
Auto Merging
See Auto Merge App if you need to automatically merge tickets.
Try it for free
Sign up today for a 14-day free trial. Use coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app from Zendesk.
Built by Playlist. Always free for sandbox accounts.
Last updated on April 13, 2023.
Installation
To start your 14-day free trial, install the app and enter your payment information. Your credit card won't be charged until your trial is over.
Need invoiced billing? Apply coupon code TRIALWOCC during checkout to bypass the credit card form.
Enable for only specific agents You can install Ticket Merge for only agents that need it by enabling group restrictions.
Once installed, open up setup (merge icon located on the main navigation bar) to configure the app. Watch the demo for a quick walkthrough.
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