The Telephony Integration by Knots connects legacy phone systems to Zendesk, automatically generating support tickets when agents answer calls and populating them with customer history, order data, and account information. It supports multiple telephony platforms including Alcatel, 3CX, Cisco, and Avaya, while providing call logging, agent performance metrics, and manager visibility across all support channels. This integration helps support teams increase first-call resolution rates and reduce operational costs by consolidating phone and ticket data in a single platform.
Vendor Description
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Integrate your legacy telephony system with Zendesk
The Knots Telephony Integration is a simple solution that works with old telephone systems to transform your customer support by offering insights into usage, performance, and customer service on a single platform.
Simplify your operations and enhance security with our flexible, scalable system. To benefit from:
- Automatic Ticket Generation: Creates a ticket as soon as an agent takes a call, providing comprehensive customer information upfront.
- Compatible with various telephony systems: seamlessly integrates with old systems, including Placetel, Alcatel, 3CX, Cisco, Swyx, Avaya, etc.
- Enhanced Data Insights: Detailed logging of call details and agent performance metrics in Zendesk for better analysis and decision-making.
- Increased Visibility: Offers managers a comprehensive view of all channel performance.
Improve Customer Interaction with the Telephony System App for Zendesk
Match the telephone numbers of your customers with their emails to access customers' order history, past support interactions, account information, and other relevant data.
Main Benefits of Integrating your Legacy Telephony System with Zendesk:
- Optimized Customer Service: Increases first-call resolution rates and improves customer satisfaction.
- Cost Reduction: Reduces the need for expensive hardware and lowers IT expenses.
- Quick Setup: It only takes 2 minutes to start with the Telephony Integration.
- Test it for free: Every Knots App offers a 14-day free trial, so you have no risk.
- Free setup with our consultants: Our solution consultant team is here to help you. Contact our support team, and we’ll schedule a time to help you. Free of charge.
- Actionable Insights: Enables continual enhancement of phone support efficiency.
About Knots
We combine our deep customer experience knowledge with cutting-edge technology to make agents and customers happy. Some of our apps:
- Ticket Parser
- OCR for PDF and Scanned Documents
- Shopify Data Sync
- API connections
- Round Robin Assignment
- Ticket Exporter & Archive
- Ticket Classification
- Sentiment Analysis
- Ticket Language Detection
- Merge Duplicate Tickets
- Change Ticket Requester
- And more Zendesk Automation
Contact
For more information or any inquiries:
Email: [email protected] | Web: knots.io
Installation
Simply click the install button to Install within Zendesk.
- In the Zendesk navigation menu click on the app icon in order to configure your Telephony Integration service.
- You will need an account for Knots.io middleware service.
- Follow the setup process and activate your trigger
If you have any questions or suggestions related to this app, please get in touch with us at [email protected]
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