The Storeden Connector integrates Zendesk with Storeden Service Shop, enabling support agents to automatically retrieve and display relevant order data, product details, and customer information directly within tickets. Agents can search orders by ID or multiple parameters to quickly access order history and details, improving response times and resolution quality. The app supports five languages and ensures data privacy by securely transferring information directly from Storeden without storing data externally.
Vendor Description
Storeden connector will allow your agents to quickly get a better insight in relevant order data from Storeden Service Shop, boosting your support team's performance and customer satisfaction.
Multilanguage App supporting English, French, Deutch, Spanish and Italian.
Key Features:
- Autosearch by order ID from a ticket field.
- Advanced Search of orders by multiple parameters.
- List orders matching given criteria.
- Display order information and products details.
Volvox helps you keep Zendesk beautifully simple while tailoring it to your own needs. As simple as that! If you have any questions please contact us.
Data privacy
Your data is fully secure: - 🚫 No data storage - none of your data is stored anywhere outside of your Storeden - 🔒 Secure transfer - your data is not passing through any of our servers - it comes directly from Storeden transferred in a fully secure way using Zendesk's secure proxy
Installation
Simply install the app and follow the configuration instructions:
Step 1: If you want the app to automatically lookup your data when you open a ticket, check the Automatic search checkbox and fill in the search criteria.
Step 2: Fill in the domain hosting your webservice.
Step 3: Fill in the URL of your Storeden webservice.
Step 4: Fill in key string.
Step 5: Fill in the exchange string.
Feel free to contact us if you need any assistance.
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