Stamped.io Reviews & Ratings enables ecommerce businesses to collect, manage, and display product reviews directly within Zendesk to build customer trust and increase sales. The app uses AI to optimize review management while allowing support teams to respond to reviews and customer questions efficiently from a single Zendesk interface. Ecommerce companies benefit from improved ratings across Google, Facebook, and other platforms without switching between tools.
Vendor Description
Stamped.io + Zendesk
BEST-IN-CLASS ECOMMERCE MARKETING SOLUTION
Stamped.io enables you to collect and showcase product reviews to build trust & boost sales for your eCommerce Store.
Key features
Visually powerful product reviews to boost sales
Improve your business rating on Google, Facebook and more
Artificial Intelligence to fuel growth
Integration features
Integrate Zendesk into your Review Management Strategy
Handle reviews and Q&A more efficiently from Zendesk
Respond reviews directly. Answer questions directly
Installation
Installation Instructions
Sign up to create a Stamped.io account: https://stamped.io/account/signup.
Redirecting Notification Emails To Helpdesk App. To change the email for Questions and Answers please visit Dashboard Settings > Customize > Questions & Answers > Notifications. To change the notification email for Reviews please visit your Dashboard Settings > Customize > Reviews > Notifications
Add Reply To Reviews/Questions. When you set the 'Notification' settings in Stamped.io for new reviews to a Zendesk email, you'll receive a ticket. To use email replies to manage your product reviews, you must use the following wrapper in your reply, and feature your commands and text inside of the wrapper:
==========Add your reply below this line========================================================
Stamped uses programmed commands to change the status of a review within an email reply. These commands start with an @ symbol. The reply will be added to the review automatically.
- Send Reminder Emails Using Zendesk You can now send out reminder emails using helpdesk app with the following guide: https://help.stamped.io/article/184-send-review-requests-using-email-marketing-apps
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