Smartling for Guide automates the translation and localization of Zendesk Guide articles and dynamic content using AI-powered human translation, automatically ingesting updates and publishing multilingual pages. The app enables support teams to deliver self-service content in customers' native languages, improving CSAT while reducing translation costs through AI-assisted workflows, custom processes, and visual context for translators. Organizations serving global audiences benefit from faster setup, change detection, and support for articles, images, sections, categories, and dynamic content.
Vendor Description
Smartling provides an enterprise-class LanguageAI™ platform for translating and localizing all forms of digital content. Smartling uses an AI and data-driven approach to localization, which enables its customers to achieve higher-quality translation at a lower total cost. Smartling is the platform of choice for hundreds of B2B and B2C brands.
Globalize self-service with immediate access to multilingual Zendesk Guide articles and make content searchable in any language. With Smartling, each update to your articles is automatically ingested for content translation, and a new multilingual page is published to Zendesk Guide immediately.
Improve CSAT: 65% of customers prefer content in their native language. Surprise and delight audiences around the world with multilingual customer support.
Increase Quality and Reduce Costs: Guaranteed quality with Smartling’s AI-Powered Human Translation - Human quality at half the cost of traditional translation.
Smartling and Zendesk
Unlock the benefits of Smartling for Zendesk Guide
Key Features
- Fast Setup Seamlessly submit content with Smartling
- Custom Workflows with Human, Machine Translation, and AI-powered Human Translation (AIHT)
- Change Management & Change Detection
- Visual Context for translators and reviewers
- Job automation
- Advanced content filters
Supported content types: - Articles and Images - Sections - Categories - Dynamic Content - Help Center Theme
For details on how we collect, use, and protect your data, please review our Privacy Policy.
Installation
Information on how to use connector can be found at https://help.smartling.com/hc/en-us/articles/115004032213-Setting-Up-Your-Zendesk-Connector.
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