The Dynamic Content for Shortcuts app enables agents to create and manage a single shortcut that automatically displays in the customer's language, eliminating the need to maintain separate shortcuts for each supported language. The app detects the customer's language and serves the appropriate translation, streamlining agent workflows and simplifying content management. This tool is designed for multilingual support teams using Zendesk Support Professional Plan or higher.
Vendor Description
The Dynamic Content for Shortcuts app lets you create a single shortcut in your default language and then translate it into all the languages you support. When you select a default shortcut, the app automatically detects the language the customer is using and displays the shortcut in the appropriate language.
With this app, agents won’t have to select from a long list of multi-language shortcuts again. Managing shortcuts will also be easier, with just one shortcut for a specific piece of content.
Note: This app is only available if you have a Zendesk Support Professional Plan and above.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
Installation
Getting Started with the Dynamic Content App:
- Ensure you have a Zendesk Support Professional or Enterprise plan.
- Install the application from the Zendesk Marketplace.
- In Zendesk Support, create a dynamic content item (Admin > Manage > Dynamic Content) and copy its placeholder (example, {{dc.welcome}}).
- In Zendesk Chat, create your shortcut (Settings > Shortcuts) and insert the dynamic content placeholder accordingly.
- Begin a chat in Zendesk Chat and start chatting. Based on the visitor language detected, your selected shortcut in the appropriate language variant will be displayed for you to use.
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