Shopware 6 Integration

Name: Shopware 6 Integration
Author: netzperfekt

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The Shopware 6 Integration app enables Zendesk support teams to access customer and order data directly from Shopware 6 shops within tickets, including order status and tracking information. Support agents can handle e-commerce inquiries without leaving Zendesk, and shop customers can create support tickets through an embedded widget on the storefront. This integration streamlines support for e-commerce businesses using Shopware 6 by reducing context-switching and improving response times.

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Vendor Description

Shopware 6 is the new Online Shop Solution from Shopware. With the Shopware 6 Integration you can get a quick access to the most relevant shop data for a ticket requester - e. g. customer data, orders, status, tracking code Your support team can handle requests directly within the Zendesk Backend. Furthermore, a Zendesk widget can be integrated into your shopware store with a few simple steps. This allows your users to create Zendesk tickets directly from the shop.

Please find more detailed documentation at: https://plugins.netzperfekt.de/plugins/zendesk-integration-fuer-shopware6 (german language).

Any feedback is welcome: [email protected]

Installation

Installation: 1. Install this free Shopware 6 integration app within your Zendesk. 2. Install and activate the SW6 plugin (via Shopware Store) as usual within the shop admin. 3. Enter the Url and the login data displayed within the plugin configuration into the corresponding Zendesk app configuration fields. 4. ready to use! As soon as a ticket is found in Zendesk with a known email address, the associated data is displayed.

Trouble installing? Feel free to contact us at [email protected]

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