Shopware 5

Name: Shopware 5
Rating: 4 (23 reviews)
Author: Nils Ehnert | netzperfekt

by Nils Ehnert | netzperfekt

4.0 (23)

Paid

Support

This app integrates Zendesk with Shopware 5 e-commerce stores, displaying customer data, order history, status, and tracking information directly within support tickets. Support agents benefit from having all relevant purchase and customer context immediately available without switching systems, while store owners can embed a ticket submission form on their Shopware storefront for streamlined customer support.

Support

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Vendor Description

If you manage a Shopware online store, you can simplify your support with this integration app. Next to each Zendesk ticket, you will see every relevant piece of information (customer data, orders, status, tracking code) from Shopware about the ticket requester. All it takes is a few clicks to integrate the Zendesk App within your Shopware front end. Make it easy for your customers to submit a ticket directly from your store.

Please find more detailed documentation at: https://netzperfekt.de/shopware-zendesk-integration (german language). Please note: if you are using Shopware 6, please use the Zendesk app 'Shopware 6'

Any feedback is welcome: [email protected]

Installation

Get the Shopware plugin in the community store (https://bit.ly/netzperfekt-zendesk ) and install it on your Shopware shop
Install the App in zendesk
Provide the shop url and api key in the Zendesk app configuration (you will find these in the Shopware plugin's settings)
You're done!

Shopware is the trend setting eCommerce software from Germany to power your online business. Please find more information at: https://www.shopware.com/en

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