Shopify Macros enables Zendesk support agents to insert Shopify order details—such as order numbers, status, totals, customer information, and shipping data—directly into help desk responses without manually switching between systems. The app provides an intuitive macro editor that offers auto-completion for all available Shopify variables and a streamlined interface for applying these macros during customer interactions. Support teams using both Zendesk and Shopify benefit from faster response times and reduced context-switching.
Vendor Description
When using Zendesk, you will often respond with references to details in the customer's Shopify order. Details like:
Order number
Order status
Total paid
Customer info (e-mail, phone, etc.)
Any line item info
Any payment details
Address info
Shipping info (method used, shipping paid, etc.)
We make those Shopify variables available directly in your macros, so you don't have to jump into Shopify, dig out the order, and copy/paste them all the time.
We also make it easy to build the macros that include Shopify variables, with an intuitive editor that is aware of all possible Shopify variables.
Finally, the Shopify Macros side app on Zendesk makes it simple to apply these macros when responding to customers.
Installation
Install the app on Zendesk, then click authenticate and login button in app.
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