The Service Quality Report app uses AI-powered sentiment analysis to automatically evaluate all support tickets and assign quality scores and satisfaction metrics without manual review. QA teams benefit from 70% faster assessment times, 100% ticket coverage across channels, and targeted performance insights to identify coaching opportunities and improve CSAT scores. The tool integrates directly with Zendesk's reporting infrastructure to enable data-driven quality monitoring and continuous improvement workflows.
Vendor Description
Equip QA team with the AI tool that evaluates service management, setting True Resolution Score™ and Auto CSAT for every ticket. We utilize real-time sentiment analysis to measure and improve service quality.
Key Features:
- Real-time customer satisfaction tracking.
- Scans 100% of the tickets across all communication channels.
- Focus only on tickets that require QA.
Benefits:
- Reduces QA time by 70%.
- Detects through 100% of the tickets.
- Boosts CSAT scores by up to 21%.
Additional Capabilities:
- Performance drill-ins and underperformer detection for targeted coaching.
- Quick, accurate reporting and data-driven roadmaps.
- AI-driven continuous feedback loop.
App is built-in to Zendesk to offer advanced reporting, and enabling additional data filtering by your metrics of choice in the Zendesk’s standard reports for service monitoring and improvement.
Installation
The download process will take less than 2 minutes:
- Click Install on the Service QA page on Zendesk Marketplace.
- Sign into your Zendesk account to finalize your app installation.
- Once the app is installed, you can access Service QA via the Service QA logo on the left menu bar in your Zendesk environment.
- Enjoy your onboarding and start playing!
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