This app enables Zendesk support agents to declare incidents in Rootly directly from the ticket interface, view recent and related incidents, and attach tickets to new or existing incidents. Support teams benefit from streamlined incident management by connecting their ticketing system with Rootly's incident response platform without exposing sensitive customer data.
Vendor Description
Declare Rootly incidents from Zendesk
Connect support agents to Rootly with a view of recent and related incidents inside Zendesk.
- Attach tickets to new or existing incidents
- View recent incidents
- Create new incidents
For more information refer to Rootly's Zendesk integration documentation.
About Rootly
Rootly is the #1 ranked incident management platform used by 100s of fast-growing companies. Manage incidents directly from Slack. Automate tedious processes. Integrates with PagerDuty, Opsgenie, Jira, Google Docs, 30+ tools.
Data Handling & Privacy
This app transmits the following data to Rootly's servers:
- Zendesk ticket ID and URL — used to link tickets to Rootly incidents
- Agent name and email — used to attribute incident actions to the correct user
No ticket content, customer PII, or attachment data is sent to Rootly. All communication occurs over HTTPS using a secure API key stored in Zendesk's encrypted settings. Data is processed and stored in accordance with Rootly's privacy policy.
For full details, please see Rootly's Privacy Policy and Terms of Service.
Installation
If you're not a Rootly customer and you're interested in learning more about how Rootly can streamline your incident management, please visit rootly.com.
Getting Started
- First generate a Rootly API key by going to User Settings → API Keys.
- Click the Install button above (on this page) to install the Rootly app in your Zendesk account.
- Enter your Rootly API key generated in step 1 in the API key field.
- Navigate to a support ticket and view the Rootly app in the sidebar. If you're asked to install the integration please do so.
Support
Visit rootly.com/help for help and support using the Rootly Zendesk app.
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