ReturnLogic integrates returns management directly into Zendesk, allowing support agents to view customer return history and policies within the ticketing system while offering customers a self-service returns portal. The integration enables agents to embed live chat access to the returns center, facilitating real-time support for sizing questions and upsell opportunities. E-commerce support teams benefit from consolidated returns data that helps reduce churn and increase customer lifetime value without toggling between systems.
Vendor Description
ReturnLogic's platform provides scaling e-commerce merchants with an operationally-minded solution for returns management and optimization, while unlocking insights from key returns data to increase CLTV, reduce churn, and more.
Self-service returns center
Support your returns policy—including warranties
Increase customer lifetime value
With the integration, merchants can access customer returns information inside of Zendesk, embed a live chat to the returns center, and easily answer returns questions about sizing, recommendations, and other upsell opportunities.
Installation
To configure the ReturnLogic App with Zendesk:
Install the App
Create a private API key in ReturnLogic (Found on your RL settings page)
Copy and Paste ReturnLogic API key into the Zendesk-ReturnLogic Integration
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