The RapidPro app enables automated workflows to create Zendesk Support tickets directly from RapidPro flows, allowing teams to transition contacts from automated messaging channels (SMS, chat apps, telephone) to human agent support. Organizations using RapidPro for contact management can seamlessly hand off conversations to Zendesk agents when human intervention is needed, streamlining the process of escalating interactions across platforms.
Vendor Description
At the core of RapidPro lies our powerful flow engine. With flows you can..
- Manage and organize millions of contacts
- Interact with them via SMS, chat apps and telephone calls
- Build powerful applications without writing a line of code
Flows can also open tickets through different services allowing human agents to take over communication with a contact. This integration allows your RapidPro flows to open Zendesk Support tickets and lets you and your team engage with your contacts from here.
If you don't already have one, go to RapidPro and create an account. Signup is free!
Installation
If you don't already have one, go to RapidPro and create an account there. Signup is free! Once logged in there:
- Go to your account settings page.
- From the menu at the top right, select Add Ticketing Service.
- Select Zendesk and enter your Zendesk subdomain.
- Click submit and follow the instructions provided.
You will now be able to add Open Ticket actions to your flows to create tickets here in Zendesk Support when you want a human agent to takeover communication with a contact.
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