Qapla' integrates shipment tracking from over 100 couriers (DHL, UPS, FedEx, GLS, USPS, etc.) directly into Zendesk by retrieving customer delivery status when support tickets are opened. Support agents can instantly access real-time shipment information using the customer's email, allowing them to proactively resolve delivery delays and provide customers with accurate tracking updates without leaving Zendesk.
Vendor Description
Track shipments quickly with Qapla’
Monitor one or more of the 100 couriers supported by Qapla‘ in a simple and fast way from the control panel.
You will always have the situation under control and you will be able to give your clients information about the status of the shipment in real time thanks to the personalized tracking page.
There are many couriers supported, for example: DHL, UPS, TNT, FEDEX, GLS, USPS.
Can't find your list of couriers above? Find the complete list of the more than 100 couriers supported.
- Manage more than 100 couriers in a single control panel
- Use your personalized tracking page Resolves delivery delays before the customer even notices
- Use our JavaScript or the APIs to integrate the tracking also in your website.
- All main CMS supported (Magento, Magento2, Prestashop, Shopify. Prestashop, Woocommerce, Storeden, Opencart)
- Integration with custom websites by API
- Integration with Marketplaces
- Multi-user
- Multi-channel
The Qapla' app will retrieve orders and shipments using your customer's e-mail when a ticket is opened and will show the current status' of the shipments situation.
Data Handling & Privacy
- Only the necessary ticket content (e-mail address of the ticket opener) are sent to Qapla' in order to retrieve corresponding shipments.
- Qapla' does not permanently store ticket content.
- Data is never used to train AI models.
- Processing occurs in a secure backend and returns results directly to Zendesk.
Installation
Before proceeding with the following steps, make sure you are registered and have configured your Control Panel on Qapla'.
- Log in to the Control Panel and go to ** Settings ** -> ** External Plugins ** -> ** Zendesk ** and copy the ** API KEY **
- Return to Zendesk and in the newly installed Qapla app configuration settings, paste the ** API KEY **
From this moment on, every ticket that is opened, the Qapla app will retrieve orders and shipments using your client's e-mail.
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