The Profanity Checker app prevents agents from sending customer responses containing blocked words or phrases by displaying a notification popup that stops message submission until the profanity is removed. Administrators configure the prohibited terms and custom warning messages to enforce professional communication standards. This app helps support teams maintain brand reputation by ensuring agents respond respectfully even during interactions with difficult customers.
Vendor Description
Angry and unhappy customers may also result in disgruntled and unhappy customer service agents. This might cause some of the agents' replies to be less professional and contains profanity that will affect your reputation as a business.
Introducing the Anti-Profanity App:
How It Works
Using the Anti-Profanity app is super easy - here's how it works:
❌ In the app setup, input words/phrases that you want to prevent your agents from using and the notification message when these words / phrases are used
🔔 If the agent use the blocked words or phrases, a pop up will notify them that the word/phrase is blocked. The response will not be allowed to be sent until the blocked work or phrase is removed.
For any feedback on how to improve the app, please email [email protected]
Installation
- Get and install the app
- Follow the instructions on the installation process
- Before finalizing the installation, update profanitywordsphrase (separated by comma) and profanityerrorresponse (you can put {{BLOCKED_WORDS}} anyware in the error message template, this will be automatically replaced with the words/phrases being blocked) depending on your setup
For more details on how to use the app you can click here.
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