The Prestashop by OFFICERS app enables Zendesk agents to view customer orders and order details directly within support tickets without switching applications. Agents can verify customer existence in Prestashop, retrieve order history, and access comprehensive order information including products, amounts, delivery addresses, status, and shipping numbers. This integration benefits e-commerce support teams using both Prestashop and Zendesk by reducing context-switching and providing immediate access to order data needed to resolve customer issues.
Vendor Description
OFFICERS is a Zendesk partner based in France, with a lot of experience in setting up Zendesk for customers that also use Prestashop. We therefore decided to develop this app to help our customers, and all Zendesk + Prestashop users.
With this app, seamlessly retrieve orders from your customers directly within Zendesk tickets. Gain access to comprehensive order details including purchased products, status updates, shipping and billing addresses, as well as shipping numbers.
This app lets you view your customer information and recent orders, from Prestashop, right from Zendesk.
By installing this app, you'll be able to :
- Check your customer exists in your Prestashop account
- Get a list of recent orders associated to this customer
- Get the details of each order - amount, producs, delivery address, status and more
Made by experts of Zendesk and Prestashop, this is the best and the most secure app to connect Prestashop data on the Zendesk marketplace.
Installation
Install the app from the marketplace. You will need to create an API key (WS key) from your Prestashop back-office.
- Configuration/Advanced * then Webservice * then 'Add a webservice key', with all GET permissions'
Enter this key in the application configuration screen. You will also need to enter your Prestashop website URL. View your customer order in the Application panel.
The app has been tested on Prestashop 1.6, 1.7 and Prestashop 8. It requires the native API to be activated on your Prestashop account.
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