Ply enables users to build custom integrations between Zendesk and 50+ external applications without coding, using visual workflow and interface builders. The app allows teams to extend Zendesk functionality through custom features like adding Gmail messages directly to tickets, or manage Zendesk items from other applications. Technical and non-technical users benefit from Ply's ability to handle complex workflows with conditional logic through a no-code interface.
Vendor Description
Add custom features to Zendesk
Ply lets you add custom features that connect Zendesk to over 50 supported apps. With simple but effective interface builders, pre-built integrations, and data and logic helpers, you can add almost any functionality you want to Zendesk tickets.
Add Zendesk features to your other apps
You can also create, update and manage your items from any of the supported apps. For example, you can add a button to Gmail that adds messages to new or existing tickets in your Zendesk inbox, so your team can handle them
Set up your features' functionality in Ply's builder
Ply's easy-to-use workflow and interface builders let you create exactly the functionality you want, without having to code. Take care of specific, complex workflows involving conditional logic at the click of a button
Installation
Here's a step-by-step installation of the app:
Sign up at https://app.ply.io/signup
Then navigate to the tab 'create and manage'
There you will see a 'connections' tab
Add a connection and select Zendesk
Then fill in the following:
-Subdomain
Enter your Zendesk subdomain. Example: john_123.zendesk.com (Subdomain is 'john_123')
-Enter your Zendesk email address
This is the email you use to log into Zendesk.
-Your Zendesk API token
Go to your admin settings > apps and integrations > API > Zendesk API
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