The Outvio app syncs order tracking information from over 25 shipping carriers directly into Zendesk Support tickets, enabling agents to view real-time order status, location, and incident details without leaving the platform. Support teams benefit from faster issue resolution and improved customer experience by accessing shipping data instantly rather than switching between systems or checking carrier websites. The app supports major carriers including UPS, FedEx, DHL, DPD, and TNT, with the ability to add additional carriers on request.
Vendor Description
Free for 14 days. Requires an Outvio account.
The Outvio app for Zendesk Support displays all tracking information for all your orders directly inside each ticket. Super-power your customer support agents, with real-time information regarding incidents, order status, order location and more, directly inside Zendesk.
No more time wasting time trying to get information from the courier's website or switching between Zendesk and Outvio:
- Solve issues faster. No need to switch between and and get real-time information on the order right when you open the ticket. Successfully close tickets in seconds not hours.
- Offer a better customer experience. You will be able to give an accurate answer, faster
- Same high performance. Use the same incident identifier you are used to and familiar with Outvio, but directly in Zendesk.
Over 25 couriers supported (and growing every month)
Carriers supported UPS, Fedex, DHL Express, DHL Parcel, DPD, TNT, DB Schenker, Transaher, Correos, Correos Express, Deutsche Post, Seur, Nacex, MRW, Envialia, Omniva, Smartpost, Posti, Venipak, Tipsa, MRW,...
New carriers can be added on request.
Installation
You need to create a Outvio account to use the Outvio app for Zendesk Support.
If you don't own one yet, please visit https://app.outvio.com/auth/signup. Once you signed up, you'll need to connect your online store to Outvio. For the most popular CMS this takes less than 3 minutes.
We offer a free trial.
Installation steps
- Login to your Outvio account.
- Go to https://app.outvio.com/cms/settings/third-party, click the Zendesk logo and copy the API Key you will see there.
- Go to the Outvio app for Zendesk Support configuration panel (Zendesk > Admin > Apps > Manage > Outvio > App Configuration).
- Paste your API key and click Install.
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