oFlow integrates Linnworks order management with Zendesk by automatically displaying customer order history directly within support tickets using helpdesk customer data. This eliminates the need for agents to manually search for order information across systems, enabling faster resolution of customer inquiries. The app benefits e-commerce support teams using both Linnworks and Zendesk who need quick access to customer purchase history.
Vendor Description
oFlow helps you quickly and easily support your customers by providing their order information right where you need it most. Customer data from your helpdesk ticket is used to pull back order history from Linnworks, instantly displaying it within the oFlow help desk app. An easy, integrated service between Linnworks and your customer support platform.
Installation
Getting up and running is quick and easy. Simply head to oflow.io and log into your account. There, click on the settings icon, and then select 'Helpdesk App'. At the top of the page, you will see your oFlow API token available to you. Copy this token, paste it into Zendesk, click install, and you're good to go!
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