OAPPS for WhatsApp Support integrates multiple WhatsApp Business accounts directly into Zendesk, allowing agents to manage customer conversations, send and receive multimedia (text, voice, photos, videos, documents), and use standard Zendesk features like macros and triggers. The app supports group chats and proactive messaging, enabling teams to handle WhatsApp inquiries alongside email tickets within a unified support interface.
Vendor Description
Link multiple WhatsApp Business numbers to Zendesk Support.
Key features:
- Connect using the Cloud WhatsApp API or a QR code.
- Reply to your customers WhatsApp requests within Zendesk.
- Multiple agents can serve customers simultaneously.
- Customers will be able to send you Text, Voice, Photos, Videos, Documents and locations.
- Agents can send back pictures and documents.
Use macros, triggers, and ticket assignments the same way you used to work with e-mails
WhatsApp group chats are supported *
Proactive 1:1 messaging for groups and contacts *
Support for shopping messages (orders and products) *
(Note: Only works for WA Business connected via QR code.)
About OAPPS LLC
OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers
Learn more about our work at OAPPS.io.
Support
For annual payment options or if you do not have a credit card, contact us via our help center.
💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.
Data Handling & Privacy
- Transfers messages between Whatsapp and Zendesk; no other Zendesk data accessed.
- Data stored: Whatsapp user identifiers (phone number, name, ID, avatar), messages, and attachments.
- Retention: messages 30 days, attachments 180 days, (or 1 hour if attachments are stored in Zendesk).
- Secure backend processing; access restricted to required integration permissions.
Please rate the app below or visit our help center.
Installation
For legacy QR connection option: * Admin Center → Channel apps → OAPPS for WhatsApp Support → Accounts tab → [Add account] * Scan QR code with WA Business app. * Press Save button.
To connect using Cloud API, follow the full guide in our Help Center
Need Help?
Experiencing issues? Contact us - we're happy to assist!
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