The nps.today app integrates NPS survey campaigns directly into Zendesk workflows, allowing support teams to configure when surveys are triggered (such as upon ticket resolution or after a specified delay) and how they are delivered (embedded in notifications or sent separately). Users can view a customer's historical NPS ratings within ticket details, enabling context-aware support interactions. This tool benefits customer success and support teams seeking to measure satisfaction systematically across different ticket types.
Vendor Description
This app allows you to setup different nps.today campaigns for different types of tickets. It also lets you decide, when and how to deliver your NPS surveys. For example you can choose to send a survey when a ticket is solved, or to send a survey 48 hours after a ticket has been solved. You can also choose whether you want to send the survey as an integrated part of your "ticket solved" notifications, or you want to send it separately, either from Zendesk or directly from nps.today.
It also lets you see what ratings you have previously received from a customer, when viewing one of their tickets.
Installation
- Install the app from the marketplace.
- Go to the nps.today app settings page and enter your nps.today API key. You can find your API key in your nps.today account settings.
- From the nps.today settings page, follow the instructions to setup triggers and automations.
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