NETO displays customer and order information from Neto's e-commerce platform directly within Zendesk, allowing support agents to access order details without switching between systems. This integration helps customer service teams quickly retrieve purchase history, order status, and customer data to resolve inquiries more efficiently.
Vendor Description
Display your Neto customer and order details in Zendesk!
Installation
- Login to your Zendesk account
- Click the cog icon in the sidebar, then select Apps > Marketplace. Scroll through the list of available Apps until you locate the Neto app.
- Hover over the Neto app and click Install.
The next step is to configure your Neto account settings. The following settings need to be defined:
Title (you can enter any text string here)
Neto Zendesk Access Key (obtained by navigating in your Neto cPanel to Settings & Tools > All Settings & Tools > Zendesk App Settings)
Neto Store location (your Neto website URL eg: www.mydomain.com)
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