The Magento 2 Connector by Wagento integrates Zendesk with Magento stores by displaying a widget next to support tickets containing customer data (email, lifetime sales, customer group), order details (dates, addresses, payment/shipping methods), and line item information (SKUs, pricing, quantities, taxes, discounts). Support agents benefit from accessing complete customer and order context without leaving Zendesk, enabling faster and more informed ticket resolution.
Vendor Description
Magento 2 Connector by Wagento This Magento 2 Connector by Wagento app provides an effective and efficient connection between your Zendesk account and your Magento Store . This app will allow you to manage all the Support Tickets in your Zendesk account by pulling actual client information in a nice widget that will be visible next to support tickets.
The Widget will contain the following information:
Customer information
- Lifetime Sales
- Customer Group
- Customer Since
Order Information
- Order Creation Date
- Order's Store
- Billing Address
- Shipping Address
- Payment Method
- Shipping Method
Order's Item information
- Name
- Sku
- Status
- Original Price
- Price
- Qty
- Subtotal
- Tax Amount
- Tax Percent
- Discount Amount
- Row Total
This solution is provided by Wagento, a Solution Enterprise partner of Magento, with more than 5 years of successful experience. Any support question contact us to [email protected]
Installation
Installation This app can be automatically installed and configured trough your Magento Store if you install Zendesk Connector extension from any of this sources:
- https://marketplace.magento.com/
- https://packagist.org/packages/wagento/zendesk
- https://github.com/wagento/zendesk
- https://www.wagento.com/
Once installed and configured:
- Login to your Magento admin account
- Go to “Zendesk > Configuration > Magento 2 APP in Zendesk"
- Click on “Install app” button.
For more detailed installation instruction please see our Wiki document: https://github.com/wagento/zendesk/wiki/Magento-2-Connector#installation
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