Magento 2 by Zenplates

This powerful yet intuitive integration app delivers customer and order information from your Magento 2 store(s) directly to your agents working in Zendesk Support. The user interface has been designed to ensure that they have access to the right information at the right time, eliminating the need to switch back and forth between screens and ensuring that your customers receive timely and accurate responses to their tickets.

One price, all features

There are no extra extensions to install or hidden/minimum monthly costs. Simply install and configure the app in your Zendesk account and instantly upgrade your customer support capability. Every subscription unlocks the following powerful functionality:

View orders and customers

• View the order history of the current customer

• Search for customers to view their order history

• Search for orders across the entire store

• View order summary information, including increment IDs, created dates, totals and status

• Sort and filter the list of orders

Access order details

• View detailed product line item information

• View order shipments and tracking details

• View payment information, including refunds and discounts

• View customer contact details

• View customer lifetime value

• View order comments

Perform important actions

• Link orders to tickets

• Add comments to an order

• Toggle an order’s on-hold status

• Cancel an order

Subscribe now to lock in our introductory pricing and automatically receive new features as they are released. The following functionality is coming soon:

• Create invoices

• Create shipments

• Refund an order (fully or partially)

• Re-order on behalf of customers

We take feedback and suggestions seriously, so if you would like to contribute to the app roadmap contact us with your suggestions!

Finally: we all know that a great customer experience is essential for online stores. If your company’s knowledge base is built on Zendesk’s Guide product, our range of beautiful and highly-customizable Zendesk Guide themes can help you take your help center to the next level. Delight your customers and take pressure off your agents by delivering an amazing platform for customers to self-serve.

Data handling & privacy

This app connects your Zendesk account to Magento so you can view and manage customer and order information directly in tickets and contacts. It runs entirely on Zendesk’s App Framework and communicates directly with Magento’s API. No data passes through any other servers. All data is encrypted in transit using HTTPS. Your Magento Access Token is stored securely in Zendesk and is never sent to third parties. Data stays only in your Zendesk and Magento accounts.