Loris for Support uses machine learning to provide real-time coaching to customer service agents, helping them respond faster and with greater empathy during support conversations. The app analyzes 100% of messages to deliver actionable guidance on what agents should say next, improving efficiency by approximately 25% while maintaining brand voice consistency. Teams benefit from reduced reliance on manual quality assurance processes and gain deeper insights into customer sentiment and conversation dynamics.
Vendor Description
Loris CX software helps teams understand exactly where their customers are coming from and guides their conversations in real time — no additional training or soft skills required. We use machine learning to leverage empathy insights that make agents more human, not less.
It’s not enough to analyze sentiment in text (others do it, too). We go further, helping CX teams and agents know exactly what to do next to better a conversation.
Make Agents More Efficient
Our real time coaching helps agents respond to tickets significantly faster in chat and messaging channels. On average, we make agents 25% more efficient.
Improve Quality
Loris ensures your agents are using language consistent with your brand voice without sounding robotic.
Analyze 100% of your Messages
Loris analyzes and provides insights on every message. Stop relying solely on a manual QA process and customer surveys.
Installation
Contact us to get set up by filling out this form or calling us at 347-696-9802.
From the Zendesk Marketplace install the Loris app using the ‘Install’ button.
We’ll reach out to help you complete the setup.
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