LitLingo is an AI and NLP platform that automates Zendesk workflows including ticket labeling, status updates, and macros while providing agents with real-time contextual feedback during message composition. The app offers sentiment analysis, brand voice consistency checks, and active training features for agent onboarding, enabling support teams to reduce operational costs and focus on complex issues requiring human judgment.
Vendor Description
About LitLingo
LitLingo is an AI and NLP technology platform that understands the nuance of language to provide businesses with automated workflows and real-time insights that inform decision making.
With LitLingo for Zendesk, support teams can:
Automate various Zendesk workflows (labeling, macros, ticket status, and more)
Provide context-relevant feedback to agents as they compose messages
Add depth to reporting with sentiment analysis and other deep-learned models
Ensure consistency of messaging and brand voice across support
Help new agents with onboarding through active-training within Zendesk
Save thousands of dollars on your monthly support bill
Allow Agents to focus on the most important problems that only a human can solve
Installation
Install the app in the Zendesk Marketplace
Contact us at [email protected], or via our website. We will get back to you soon with instructions to activate your free trial.
Once installed, navigate to any ticket. You should be able to see LitLingo under Apps.
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