Lionbridge Smart Connect integrates real-time translation into Zendesk, enabling support teams to communicate with customers in over 100 languages without requiring multilingual staff. The app helps contact centers and service desks reduce hiring costs while improving resolution times and customer satisfaction for global support operations.
Vendor Description
Multilingual support doesn't have to be hard. Lionbridge Smart Connect provides contact centers, service desks, IT helpdesks and other organizations with an alternative to hiring bilingual staff: Technology. Lionbridge Smart Connect is a real-time translation solution that plugs into Zendesk, allowing Zendesk customers to easily add multilingual capabilities to their existing application. This allows staff to communicate with any customer, regardless of the language either speaks, accelerating issue resolution, increasing satisfaction, and enabling continuous global coverage with lower overhead costs. Lionbridge Smart Connect can help provide coverage for languages you don't support today, for after-hours support for languages you don't staff 24x7, and/or for SLA management – at a fraction of the cost of hiring bilingual staff.
Installation
Simply click the install button.
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