Kixie integrates voice calling capabilities directly into Zendesk, allowing agents to make and receive calls through existing phone systems or a new cloud-based system spanning 40+ countries. The app automatically creates tickets from calls with recordings embedded in Zendesk, enables one-click dialing with automatic customer creation, and provides features like automated attendants, call routing, and call coaching for support teams using Talk - Partner Edition seats.
Vendor Description
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
A seamless voice and support phone call integration with Zendesk. Connect to your existing phone service (pbx, cellphone, VOIP) or setup a new cloud phone system from scratch that can be used all across the world.
Automatically create Zendesk tickets from inbound and outbound calls with a call recording right inside Zendesk. Make one click calls from Zendesk and automatically create new customers with name information.
Setup automated attendants, ring groups, and phone numbers in over 40 countries. Call coach your support representatives and easily transfer calls between agents and managers.
Installation
- Sign up for a free trial at https://www.kixie.com/zendesk.html
- Download and install Kixie Google Chrome Extension
- Login into Kixie
- Go to Zendesk > Settings > API
- Check "Enabled" for Token Access
- Click "Add new token" and name it Kixie
- Copy the API token
- Add the API token to Kixie by going into Settings->Add CRM
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