Keatext

Never miss new issues in Zendesk

Keatext is an AI platform that enables you to report on trends and instantly detect new issues arising in your Zendesk tickets.

With a complete understanding of why customers are reaching out for support, you can report confidently on customer experiences and prioritize efforts to resolve issues as soon as they come up.

• Seamlessly import your Zendesk tickets
• Instantly identify new issues with categories automatically created for you
• Report effectively on trends, key drivers, and issues that are hurting customer experiences

Instantly identify new issues

Keatext automates the time-consuming work of reading customer inquiries to uncover new issues.

By analyzing the content of each ticket, Keatext can assign existing categories as well as create new ones for emerging issues when identified.

Never miss new issues and critical insights as a result of static categorization or pre-defined tags, thanks to the unparalleled accuracy of AI.

With Keatext, you'll gain a deeper understanding of customer needs with dynamic categorization that adapts to your data and pinpoints trends and key drivers.

Report more effectively on customer experience

Keatext goes beyond basic reporting, enabling you to tailor reports by automatically creating the categories you need to address specific questions.

You won't be limited by existing tags as insights discovered by Keatext accurately reflect the customer issues of today and your current business reality.

Combined with Keatext's self-serve, customizable dashboards, you'll be able to bring actionable insights to the table that drive informed decision making.

Unify insights from post-call surveys

Analyze support tickets along with post-call NPS surveys for a more comprehensive view of customer issues.

Keatext's conversational analytics enable you to pinpoint the exact moments in conversations or the customer journey that led to low NPS scores.

By unifying these two channels, you can eliminate blind spots and understand the customer journey with greater precision.

Schedule a Zendesk demo with us: https://keatext.ai/en/request-a-demo/

Data disclosure (Privacy notice)

All data is stored inside Keatext systems for analytics purpose, and available to your account only. No modification of your Zendesk data is possible through this integration.

• Data accessed (read only): Ticket data, comments, and related entities (users, groups, organizations, satisfaction metrics) via the Zendesk API, limited to your configuration.
• Your control: You choose which data to sync; you can disconnect at any time.

Learn more about our privacy policy: https://www.keatext.ai/privacy-policy/