The InstaFleet app integrates vehicle and rental fleet management directly into Zendesk, enabling support agents to access customer rental history, real-time rental status, and vehicle information without switching platforms. Call center representatives can perform vehicle commands such as locking/unlocking doors and triggering alerts, as well as add driving credits to customer accounts for service recovery. This consolidation reduces lookup time and improves support efficiency for fleet rental operations.
Vendor Description
Description
Better support your customers with the INVERS InstaFleet app. The app integrates InstaFleet's key features of vehicle, customer, and rental management into Zendesk. Use this as a tool for call centers to provide quick and efficient customer support – both during the rental process and outside it.
Features
- Automated customer search
- Customer details including rental history and statistics – all customer support interactions in one place
- Real time information about rentals
- Vehicle status information
- Vehicle command control (e.g. lock/unlock door, trigger alert to find vehicle)
- Add driving credit to customer account (e.g. create a 5 € credit as a courtesy)
Installation
- Click the Install button to install the app.
- If requested login to Zendesk
- In the next screen fill out InstaFleet URL. You can find the URL in Instafleet > Configuration > Zendesk.
- Click Install to finish the installation of the app.
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