The inSided - Ticket Escalation app enables support teams to create Zendesk Support tickets directly from community posts on the inSided platform, eliminating manual ticket submission. Community moderators can quickly escalate posts that require specialized support—such as account-specific issues or bug reports—that cannot be resolved within the community itself. This integration streamlines support workflows and reduces administrative overhead for teams managing both community and support channels.
Vendor Description
Streamline your support workflow - quickly create Zendesk Support tickets from any community post on inSided. Sometimes community members post issues on the community that can’t be directly resolved by other community members or the community moderation team (for example, account-specific issues, or bug reports). After setting up this integration, your moderation team will be able to effortlessly escalate any post on the inSided platform to your Zendesk Support inbox, saving time and effort manually submitting tickets to Zendesk.
Installation
For more information, see our installation instructions.
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