Influx provides a 24/7 outsourced support team that integrates directly into Zendesk to handle customer tickets alongside internal staff. The service includes agent management, training, and quality assurance, with full visibility into agent performance metrics through Zendesk's native analytics. Companies seeking round-the-clock ticket coverage without hiring in-house staff benefit from this managed support solution.
Vendor Description
Influx operates a 24/7, all-hours support team that connects directly to your Zendesk account. Their complete support operation on demand includes the people, management, training and QA to help you answer tickets faster and improve your response quality over time.
Influx agents connect to your shared Zendesk support channels just as if they were members of your internal team. You can use Zendesk to analyze their ticket volumes, response times, and even review content for QA purposes.
Installation
- Create an Influx account https://influx.com
- Find your Zendesk URL This looks like: mycompany.zendesk.com.
- Enter your Zendesk URL in your Influx Dashboard: https://influx.com/dashboard/help_desks/new?vendor=zendesk
- Connect Your Account via oAuth.
To do this, you need to be authorized as an admin in Zendesk. If you’re not logged in, you’ll be prompted to log in as part of the authorization process.
Similar Apps
Linked Ticket
Zendesk
Create and link a ticket from an existing one
Exporter
Sparkly
Export everything, any way you want
Myndbend Process Manager
Myndbend
Create child tickets and get approvals from your agents or end-users
Tasks and Subtickets
SweetHawk
Checklists for tickets. Child-parent ticket workflows. Manage projects.
SweetHawk Suite
SweetHawk
Get all SweetHawk apps for a sweet price
Advanced Search Plus
Swifteq
Search, export, and bulk update tickets, users, and organizations fast.
