IA OWI Ecommerce

5.0 (1)

Paid

Support

IA OWI Ecommerce is an AI assistant that helps support agents write accurate, sourced responses by accessing only the company's knowledge bases and internal systems without hallucinations. The app streamlines ticket resolution by allowing agents to generate and insert tailored responses directly into tickets, with optional extensions for automated replies, ticket prioritization, and data extraction. E-commerce support teams benefit from faster resolution times while maintaining data privacy through GDPR-compliant processing that keeps customer information isolated and never used for model training.

Support

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Vendor Description

Work faster and more efficiently with OWI AI for Ecommerce in Zendesk.

Our assistant helps you write accurate answers directly from your Zendesk interface, leveraging only your knowledge bases and internal systems.

Key Features

Assisted writing: tailored responses based on your own data.
Reliability: AI remains bound by your sources, without hallucinations.
Time saving: insert responses directly into your tickets.
Can be extended with automated responses, prioritization, and data extraction from incoming messages.

Data Protection

OWI AI Ecommerce accesses the tickets your agents need to process, providing them with the most appropriate responses.

As part of providing this service, OWI is committed to complying with all applicable regulations regarding the protection of personal data, including French Law No. 78-17 of January 6, 1978, known as the Data Protection Act, and the General Data Protection Regulation (GDPR).

OWI only processes the data necessary for the proper execution of its services and makes every effort to guarantee their security and confidentiality.

In particular, these data are never used to train the general-purpose model or shared between our clients.