Group Field Sync maps custom fields to Zendesk's native Group field with real-time synchronization that doesn't require ticket submission. The app enables reactive form logic based on group changes and allows agents to automatically set other fields like Priority based on group assignment, making it useful for teams that need dynamic form behavior tied to group membership.
Vendor Description
TurboAgent builds targeted apps that do one thing very well. We focus on filling gaps in existing Zendesk structures and expanding possible processes.
The Group Field Sync app lets you map and sync any field to the native Group field in Zendesk. This happens in real time, and does not require submitting the ticket. It can even be used to create hide/show logic on forms that react in real time to group changes in the Assignee field.
Ideas for use include:
*Making forms reactive to group changes by syncing the Groups field with a cloned field, *Setting the Priority field based on the Group field instantly, *Creating custom drop-downs for departments or teams.
Let us know what you come up with!
Installation
Click the app logo in the left margin of the Support page to open the app. Turn on the app by clicking the Enable Group Mapping button. Select the field you want to map, choose the available values for each group, click Save, and you're done! You should be able to see the changes in real time when changing the group in the Assignee field on the ticket.
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