The GDPR Redaction App enables one-click removal of user profile data and ticket information to comply with GDPR deletion requests while preserving ticket metadata like timestamps and satisfaction ratings. It redacts user profiles, requester comments, submission details (IP address and location), and CC'd users, then consolidates tickets under a generic profile to maintain reporting integrity. Support teams can redact individual users, entire organizations, or bulk process multiple email addresses.
Vendor Description
Remove user and ticket data in accordance with GDPR requests. The only app available in the Zendesk Marketplace to allow one click removal of user profile data and ticket data while maintaining metadata for reporting purposes. GDPR Redaction app will effectively remove data pertaining to the user selected including the user profile, requester Ticket Comments, ticket submission information (IP Address and location data), and those CC'd on a ticket. The tickets are moved to a single concatenated user profile, maintaining the metadata on the ticket including custom fields, created, and solved timestamps, and satisfaction ratings on the ticket. Redact an individual User and their Tickets, all users in an Organization, or upload a list of email addressses to redact all associated profiles.
Installation
Install the app from the Zendesk Marketplace.
Fill in account information (admin user, instance URL, and API Token)
then select options for which information to redact from Tickets.
Redacting Tickets
Once setup, you can:
Go to a Ticket to remove an individual Ticket,
Go to a User Profile to remove an individual User,
An Organization Profile to remove ALL Users and Tickets from that Organization,
Or use the bulk user tool to upload a list of email addresses to remove a large number of profiles at once.
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