Eloquent AI adds an AI-powered chat assistant to Zendesk's ticket sidebar that enables support agents to retrieve customer data, transactions, and account information through natural language queries without switching tools. The assistant generates contextual responses based on connected business systems to accelerate ticket resolution. Support teams benefit from faster response times and reduced operational costs while maintaining data security through encrypted transmission.
Vendor Description
About Eloquent AI
Eloquent AI is a customer service automation platform that empowers support teams with intelligent AI assistants. Our technology helps businesses deliver faster, more accurate responses while reducing operational costs.
What This Integration Does
The Eloquent AI integration for Zendesk adds an AI-powered chat assistant directly into your ticket sidebar. Support agents can:
- Ask natural language questions to quickly retrieve customer data, transactions, and account information
- Get instant AI-generated responses based on your connected business systems
- Access contextual information without switching between multiple tools
- Speed up ticket resolution with intelligent data lookup
Data Privacy & Security
Eloquent AI is committed to protecting your data. We process customer information solely to provide the integration functionality. Data is transmitted securely using encryption and is not shared with third parties.
For complete details on how we handle your data, please review our Privacy Policy.
Installation
Getting Started
- Click the "Install" button to add Eloquent AI to your Zendesk account
- Once installed, navigate to any support ticket in Zendesk Support
- Look for the "Eloquent AI Chat" panel in the right-hand ticket sidebar
- The AI assistant will automatically load with context from the current ticket
- Type your question in natural language (e.g., "What is this customer's order history?")
- Review the AI-generated response with relevant customer data
Need Help?
Contact our support team at [email protected] for assistance with setup or configuration.
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