This app displays customer, sale, and product information from Easy Digital Downloads directly in Zendesk Support ticket sidebars, enabling support agents to view sales history, payment details including taxes and discounts, and customer metrics like total downloads and spending. Support teams benefit from quick access to relevant transaction data without leaving Zendesk, improving their ability to resolve customer inquiries efficiently.
Vendor Description
This Easy Digital Downloads integration app allows you to view customer, sale and product information from your Easy Digital Downloads store within the Zendesk Support ticket sidebar.
View sales
View all sales associated with a customer
Filter the list of sales by a search term
Sort the list of sales by ID, date or sale total
View sale details
View details of all product line items for a given sale
View sale payment history, including applicable taxes and discounts
View customer details, including total downloads, purchases and spend
Click to view customer, sale or product details within Easy Digital Downloads
If you have questions or thoughts about how to improve this app, please contact us as we value your feedback.
If you need an app that supports any of the official Easy Digital Downloads extensions or one custom-built to your requirements, feel free to submit a request to our Services team.
Installation
To set up the Easy Digital Downloads app in your Zendesk instance:
Generate a REST API key in your Easy Digital Downloads store, noting the Public Key and Token.
Install the app from the Zendesk App Marketplace.
Enter your store URL (e.g., https://www.mystore.com/) in the Store URL setting.
Enter the Public Key from the first step in the Public Key setting.
Enter the Token from the first step in the Token setting.
Enjoy the convenience of having Easy Digital Downloads customer and sale information at your fingertips in Zendesk Support!
Similar Apps
Shopify for Zendesk
Zendesk
Display customer and order details from Shopify
ChannelReply
ChannelReply
Link Amazon, eBay, Etsy, Shopify, Walmart, Back Market & Newegg with Zendesk
Zendesk for TikTok Shop
TikTok Shop
Connect your TikTok Shop with Zendesk Support.
ShipStation
ShipStation
Track orders in Zendesk with ShipStation.
Official PrestaShop Connector
202 Ecommerce
Display customer and order details directly in your Zendesk interface
ChargeDesk
ChargeDesk
Manage PayPal, Stripe, Braintree, WooCommerce, Zuora & more inside Zendesk.
