The CSAT Opt-out app enables customers to control their CSAT survey participation by allowing them to opt-in or opt-out through branded preference pages. Support teams can monitor and manage customer CSAT preferences directly within the app, reducing unwanted survey tickets. This benefits organizations seeking to respect customer preferences while maintaining survey data quality.
Vendor Description
Allow customers to opt-in and out of your CSAT surveys.
- Configure your opt-in and opt-out pages with your branding.
- Give your customers flexibility to control whether they want to receive CSAT surveys or not.
- Effortlessly monitor and manage your customers' CSAT preferences directly in the app.
- Say goodbye to extra tickets — opt-out customers from CSAT surveys seamlessly.
For more detailed information on how to use the CSAT Opt-out app, please refer here.
You have some feedback? Please feel free to reach us via email [email protected].
Installation
Get started in a few easy steps:
- Once you selected the app, click Install to install the application in your Zendesk instance.
- Open the CSAT Opt-out app from the left navigation menu in your Zendesk Support dashboard.
- Click Get Started and proceed on Install on the next screen and wait the process to finish.
- Allow Connection on the next screen.
- Click Finish setup to complete the installation.
- Open the Setup Guide and follow the additional steps. 🌟
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