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ClientZen

by ClientZen

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ClientZen automatically tags tickets and analyzes customer feedback sentiment in real-time using AI, identifying contact reasons, recurring issues, feature requests, and feedback anomalies. Support teams and product managers use it to gain actionable insights from customer interactions across multiple channels and receive alerts on trending issues or spikes in feedback volume.

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Vendor Description

ClientZen automates feedback analysis and gives you accurate insights, instant answers with Mantra AI and real-time monitoring.

Key Features:

  • Smart tagging applied automatically to every feedback (tickets, reviews, calls & more)
  • Accurate insights: contact reasons, recurring issues, main questions, and top feature requests
  • Real-time monitoring: feedback trends, anomalies (feedback spikes), personalized notifications
  • Quick answers on specific customer experience topics with Mantra AI

To find out how ClientZen can help you, book a personalized demo.

Data Security at ClientZen

We prioritize data security to ensure your information remains safe. Here's how we protect it:

  • Encrypt data in transit so intercepted or stolen data cannot be read without keys
  • Restrict access using authentication so only authorized staff/systems can see specific data
  • Minimize and retain data only as long as necessary, collecting the least amount needed for clear, specific purposes
  • Keep systems patched, use firewalls/endpoint protection, and monitor for suspicious activity or breaches

You can review our privacy policy, terms and conditions and cookie policy.

Installation

Follow these instructions to connect your Zendesk data to your ClientZen account and if you have any questions, please reach out to us at [email protected]

  1. Sign up for a free trial here
  2. After you add your name, email & password, click next and select: Connect With Zendesk
  3. Enter your Zendesk details as prompted
  4. Allow ClientZen access to your Zendesk data
  5. The data connection will then be complete

App Details

Version
N/A
Published
Jul 29, 2024
Last Updated
Jan 20, 2026

Pricing

Pricing available on vendor website

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