Chargeflow

Name: Chargeflow
Author: Chargeflow

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Chargeflow automatically extracts customer conversations and attachments from Zendesk tickets to build evidence packages for chargeback disputes, mapping tickets to orders and customers while generating reason-code-specific responses. The app helps merchants improve chargeback win rates by compiling relevant ticket history and files into compelling evidence bundles that can be submitted through Chargeflow's automation system. Merchants and payment operations teams benefit by reducing manual evidence gathering and streamlining dispute responses.

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Vendor Description

Chargeflow for Zendesk

Use customer conversations as dispute evidence to automate chargeback responses. Chargeflow ingests tickets and attachments from Zendesk to build reason-code aligned evidence and improve win rate.

Ingests ticket subject, comments, and attachments into Chargeflow
Maps tickets to related orders, payments, and customers
Generates reason‑code‑specific evidence bundles for disputes and inquiries
Control automation submission within Chargeflow

How it works

Chargeflow securely reads Zendesk tickets, normalizes content, and associates it with orders and payments. When a dispute or inquiry opens, Chargeflow compiles relevant ticket history and files into compelling evidence that drives win rates.

Requirements

Chargeflow account with Admin access
Zendesk Support admin permissions

Start here: Connect Chargeflow and Zendesk.

All data handling follows Chargeflow’s published Privacy & Terms of Service policies: https://www.chargeflow.io/terms-of-service#privacy

Installation

Open Connect Chargeflow and Zendesk: http://app.chargeflow.io/integrations?integration=zendesk.
Sign in to Chargeflow (or create an account).
Authorize Zendesk when prompted.

Help: [email protected]

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