CC Quest allows agents to reassign ticket requester status to any carbon copy recipient on a ticket with a single click. The app displays all CCs in alphabetical order and optionally converts the original requester to a CC, streamlining workflows when tickets need to be reassigned to copied stakeholders. Support teams benefit by quickly redirecting ticket ownership without manual contact management.
Vendor Description
This app looks at the ticket information and:
- Retrieves ticket information.
- Displays the current Ticket Requester.
- Creates an alphabetical list of all the CCs in the ticket.
- Let's you choose one CC to make the new Ticket Requester.
- Gives you the option of adding the old Ticket Requester to the list of CCs.
- Available in English and Spanish.
Installation
No special instructions needed. Just install the app and you're set to go!
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