Burst SMS enables Zendesk support teams to receive customer inquiries and respond to tickets via SMS messages. Agents can reply to support tickets directly through SMS, with responses automatically sent back to customers as text messages, while inbound messages can be tagged for organization. This integration is beneficial for teams that need to manage customer support on mobile devices or want to offer SMS as an alternative communication channel alongside email-based ticketing.
Vendor Description
Receive enquiries and respond to Zendesk support tickets via SMS. Allow your customers to contact you on the go from anywhere. Setting up our Zendesk integration is very easy with our simple URL based connections.
√ Allow your customers to send enquiries via SMS √ Reply to tickets and have updates sent back to them as SMS √ Append text to inbound messages for tagging
How the Burst SMS Zendesk Integration works: http://support.burstsms.com/hc/en-us/articles/206376156
Installation
Detailed step by step setup instructions available here: http://support.burstsms.com/hc/en-us/articles/202401918-Zendesk-Integration-Receive-and-respond-to-tickets-via-SMS
If you require assistance please contact Burst SMS Support
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