Assignee Mask restricts which agents or groups appear in the assignee dropdown for support tickets based on the assigning user's organization, ID, or group membership, with options for global rules across all agents. This prevents tickets from being assigned to unauthorized personnel and ensures proper ticket routing governance. Support managers and organizations with complex team structures benefit from controlling assignment permissions and maintaining security boundaries.
Vendor Description
Restrict the ability to assign to specific groups or users in the Support ticket interface based on the current user's organizations, ID, groups, or you can enable rules globally for all agents.
Installation
Install the app directly from the Zendesk Marketplace. Upon installation, you can configure the app with options and parameters. Hidden groups and users parameters will allow you to select the ID's of the users or groups that you would like removed from the assignee field in the Support UI. Targeted user/groups/orgs/user_tags fields allow you to specify the users that the hide-rules will apply to. If you would like the app to hide the hidden users/groups for all Support users, select the global option at the bottom of the configuration screen. For more complex rules, feel free to install more than one instance of the app.
Similar Apps
Exporter
Sparkly
Export everything, any way you want
SweetHawk Suite
SweetHawk
Get all SweetHawk apps for a sweet price
SendSafely
SendSafely.com
Secure sensitive data with end-to-end encryption, including large file support
GDPR Compliance
Growthdot
Bulk delete, export data, unmerge tickets & redact attachments in Zendesk.
GDPR Personal data extraction
Volvox
Easily process customer's GDPR requests for personal data access
Auto Remove Attachments
Swifteq
Automatically delete attachments from tickets
