Arboria enables support teams to create and execute standardized operating procedures with visual logic diagrams, checklists, and step-by-step instructions directly within Zendesk tickets. The app improves efficiency by allowing experienced staff to work quickly while providing detailed guidance for newer team members, while collecting signatures and evidence documentation required for compliance with ISO, SOC2, and NIST standards. Support organizations benefit from reduced documentation overhead, faster onboarding, and automated compliance tracking.
Vendor Description
Replace your antiquated process and procedure documentation
Arboria is an innovative solution that liberates teams from antiquated documentation efforts by combining process and procedure with step-by-step instructions. We use visual logic diagrams to drive complex troubleshooting instructions, and standard operating procedure documentation. This approach allows you to better analyze the big picture, and your support workflows, yet deliver information to your techs in a clear and concise manner.
Try Arboria now by requesting a free trial here!
Standard Operating Procedures
Arboria offers a checklist for every procedure, that is always up to date with the documentation. The best part is accountability for process compliance with evidence collection required by ISO, SOC2, NIST, etc! Sign and send the completed checklist, along with evidence of completion back to the ticket in a single swoop.
Seasoned staff run through the checklist quickly, with just the information they need to avoid inadvertantly skipping steps. Newer staff, or those that havent done the task in a while, can get details on each step in a fly-out. Signature, and evidence collection provides added accountability and allows newer staff to work more independantly right from the start!
Onboard new talent faster than you ever thought possible with a free trial of Arboria
Troubleshooting Flows
Visual Logic Diagram which is navigated by simple step by step instructions enabling rapid understanding and execution. This allows you to design the most effective workflows for your team and deliver them in an efficient and easy to use dialog.
If you've ever been frustrated by how long it takes to onboard and train new talent, you'll find our solution to provide significantly faster onboarding for call center / support team members.
Do More With Less by streamlining your support workflows. Sign up for a trial of Arboria today.
Available in your Zendesk Sidebar, or mobile device.
All the information you need, with no waste
Your techs are not aspiring authors, get your team back to doing what they love... making things work.
Installation
Click to install in your Zendesk instance.
Login to your Arboria Company Account
Go to the configurations tab and add:
an API token
Zendesk subdomain
Zendesk admin account email address
If you do not have an Arboria license, visit Arboria Solutions and request a free trial license.
Clear and simple pricing is available on the products page.
For more information on generating API tokens for your Zendesk instance visit: Zendesk API Token Documentation
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